Exchange Assistance is an exclusive service for HomeExchange Collection members. Our dedicated team of Exchange Experts helps you find a home exchange tailored to your travel preferences.
Benefits of Exchange Assistance:
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Expert guidance on filters and search tools to find suitable exchanges.
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Less effort contacting hosts.
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Personalized support for your specific travel needs.
How the service works:
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Submit your exchange request via the dedicated form on your dashboard:
2. Provide details like number of guests, destination, dates, and desired amenities.
3. Our Member Support Team reviews your request and presents available options.
If you choose “I would like them to contact other members on my behalf”, our team can send the first message to potential hosts.
Important notes:
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The service supports your search but does not guarantee an exchange—the host makes the final decision.
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Our Exchange Experts typically send up to 10 messages per request; fewer if fewer homes are available.
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We only send the initial message, we do not respond to members or finalize exchanges on your behalf.
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After sending messages, your request is considered complete.
Response time:
Our team aims to provide options as quickly as possible, depending on request complexity and home availability.
How homes are selected:
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Priority is given to homes from HomeExchange Collection members, ensuring access to exclusive, high-quality properties.
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If needed, we may also suggest homes from the wider HomeExchange community to maximize options.
Can I still find an exchange myself?
Yes! You can always search and finalize exchanges independently. Exchange Assistance is an added benefit for those who prefer personalized support.
What if I don’t find an exchange in my first year?
In the unlikely event that you do not secure an exchange within your first year, we offer a complimentary second year of membership, giving you ample opportunity to enjoy our platform.