HomeExchange is confident that with your yearly Collection membership, you will enjoy at least one guest exchange. If you do not find an exchange as a guest, we offer a second year free of charge.
To qualify for this guarantee, all of the following conditions must be met:
You have paid for your first year of membership.
Your home profile and personal profile are 100% complete and online within the first three months of your active membership.
Your email, phone number, identity, and address are verified within the first three months.
You have sent at least 40 messages proposing an exchange to other members within the first three months.
You maintain a good or higher response rate.
If you meet these conditions and wish to receive a second year free of charge, please email us at collection@homeexchange.com. Make sure to apply at least 7 days before your first year expires.